Skip to main content
All CollectionsPOS App
Receipts - POS App
Receipts - POS App

The information you will find on your receipts, additional options, email receipts, gift receipts and printer paper size.

Updated over a week ago

The receipt displays:

  • Store information

  • Optional store logo

  • Served by, order number and date/time printed

  • Customer name, store credit balance and loyalty points earned and total balance

  • Breakdown of item(s) sold or refunded by description, VAT category, total quantity and total value for each item

  • Breakdown of promotion savings including the promotion name and total price saved

  • Payments

    • Sub-total - Total order value including VAT

    • Discount - Total discount if any, this field is only visible if a discount has been applied

    • Balance due - The Sub-total value minus any discounts

    • Payment transactions - A breakdown of all payment and refund transactions displaying the payment method and if relevant the card information (e.g. Gift card payment, Cash payment, VISA ****1234 or MASTERCARD refund ****1234)

    • Total payments - Payment transaction totals minus refund transaction totals, this field is only visible if multiple payment transactions have been made

    • Change - Total change due

    • Total to pay - Total balance outstanding if only a partial payment has been made, this field is only visible if there is an outstanding balance

  • VAT breakdown per VAT category

  • Number of items sold (refunds are not included)

  • Optional order notes

  • Optional order barcode - Scan to open the sales order if you need to process a refund/exchange


Print receipt

If a receipt printer is connected to the POS, the print receipt button will be active. Tap the button to print the receipt. Receipts can be re-issued by viewing the order from your Sales history.

If using Dojo as your integrated payment provider, you'll see the following buttons when a transaction is approved:

  • Customer receipt

  • Merchant receipt

  • Done - Continues without printing a receipt

Tap the appropriate option and the screen on the Saledock POS app will update to show the receipt view, where you can print a receipt for the order which includes the items sold and card transaction information.


Email receipt

If a customer has been added to the order and an email address is present, this will automatically populate on the receipt view and the email receipt button will be active. Tap the button to email the receipt.

If you have not added the customer to the order, you can still add the email address. This is useful if the customer wishes to receive the receipt via email but does not want to be added as a customer. Email addresses added on the receipt view will not be saved to the customer list. Receipts can be re-issued by viewing the order from your Sales history.


Print gift receipt

If a receipt printer is connected to the POS, the print gift receipt button will be active. Tap the button to print the gift receipt. Gift receipts can be re-issued by viewing the order from your Sales history. Gift receipts are the same as a standard receipt but do not display prices or VAT.


Receipt template setup

The receipt template can be customised via the back office. Please refer to the Receipt template setup guidance. If you wish to display your VAT number on receipts, add your VAT number in the back office under Settings > My account.

Receipt printers are available in 2 widths; 60mm and 80mm. From the app Settings > Customisations view, specify the receipt width of your printer to ensure the correct width format is displayed on receipts.

If the information on your receipt doesn't cross the entire paper, you will have the wrong size enable. Click the slider to make sure it's the correct size.

Did this answer your question?