The receipt displays:
Store information
Optional store logo
Served by, order number and date/time printed
Customer name, store credit balance and loyalty points earned and total balance
Breakdown of item(s) sold or refunded by description, VAT category, total quantity and total value for each item
Breakdown of promotion savings including the promotion name and total price saved
Payments
Sub-total - Total order value including VAT
Discount - Total discount if any, this field is only visible if a discount has been applied
Balance due - The Sub-total value minus any discounts
Payment transactions - A breakdown of all payment and refund transactions displaying the payment method and if relevant the card information (e.g. Gift card payment, Cash payment, VISA ****1234 or MASTERCARD refund ****1234)
Total payments - Payment transaction totals minus refund transaction totals, this field is only visible if multiple payment transactions have been made
Change - Total change due
Total to pay - Total balance outstanding if only a partial payment has been made, this field is only visible if there is an outstanding balance
VAT breakdown per VAT category
Number of items sold (refunds are not included)
Optional order notes
Optional order barcode - Scan to open the sales order if you need to process a refund/exchange
Print receipt
If a receipt printer is connected to the POS, the print receipt button will be active. Tap the button to print the receipt. Receipts can be re-issued by viewing the order from your Sales history.
If using Dojo as your integrated payment provider, you'll see the following buttons when a transaction is approved:
Customer receipt
Merchant receipt
Done - Continues without printing a receipt
Tap the appropriate option and the screen on the Saledock POS app will update to show the receipt view, where you can print a receipt for the order which includes the items sold and card transaction information.
Email receipt
If a customer has been added to the order and an email address is present, this will automatically populate on the receipt view and the email receipt button will be active. Tap the button to email the receipt.
If you have not added the customer to the order, you can still add the email address. This is useful if the customer wishes to receive the receipt via email but does not want to be added as a customer. Email addresses added on the receipt view will not be saved to the customer list. Receipts can be re-issued by viewing the order from your Sales history.
Print gift receipt
If a receipt printer is connected to the POS, the print gift receipt button will be active. Tap the button to print the gift receipt. Gift receipts can be re-issued by viewing the order from your Sales history. Gift receipts are the same as a standard receipt but do not display prices or VAT.
Receipt template setup
The receipt template can be customised via the back office. Please refer to the Receipt template setup guidance. If you wish to display your VAT number on receipts, add your VAT number in the back office under Settings > My account.
Receipt printers are available in 2 widths; 60mm and 80mm. From the app Settings > Customisations view, specify the receipt width of your printer to ensure the correct width format is displayed on receipts.
If the information on your receipt doesn't cross the entire paper, you will have the wrong size enable. Click the slider to make sure it's the correct size.
