SumUp - Pay by card
To take card payments using a SumUp, ensure you are logged into your SumUp account via the Payment provider section on the Settings view in the Saledock POS app. Select SumupBridge.
On your first transaction, you will be asked to connect your SumUp card reader. Tap Pay by card and a scanning for card readers view will be displayed. Once a reader is found you will be asked to compare the last four digits shown on screen to the serial number on the back of your card reader, if they match tap Connect then Next. You will then be able to process your first payment.
If multiple readers are found, all will be displayed on the screen. Swipe the one you wish to use to the centre of the screen (desktop) or into view (mobile) to set that card reader as the default reader for that register.
When processing payments using SumUp integrated payments, the SumUp payment screen will instruct the user to take payment. The total to pay is automatically synced to the card reader. There are several outcomes for SumUp card payments:
Successful payment – Payment has been successfully taken. You will see a payment approved screen before automatically proceeding to the receipt view.
Failed payment – Payment has failed, either due to lost network connection, no connection with the card reader or transaction timeout if the customer does not pay within 2 minutes. You will be given the option to cancel the transaction or try again.
Transaction cancelled – Payment has been cancelled by the customer or you have the option to cancel a transaction by pressing the power button on the right hand side of your card reader. You will be given the option to cancel the transaction or try again.
We recommend keeping your reader docked in the cradle (if purchased) and plugged into a powered device via USB; this ensures the reader does not Sleep, therefore establishing a quicker connection when processing a payment.
Readers or docked readers that are not connected to a powered device via USB will Sleep after a period of being idle and will require up to a few seconds to Wake again before processing a payment.
If you are having difficulties connecting to the card reader whilst attempting to process a payment, the
icon will appear in the top right. Tap the
icon to re-establish a Bluetooth connection with the card reader.
To restart the reader hold down the power button until the reader turns off, then press the power button again to turn it back on.