Paymentsense and Dojo - Pay by card
To take card payments using Paymentsense or Dojo, ensure you are logged into your Paymentsense or Dojo account via the Payment provider section on the Settings view on your POS.
When processing payments using Paymentsense or Dojo integrated payments, the payment screen will instruct the user to take payment. The total to pay is automatically synced to the card reader. There are several outcomes for Paymentsense or Dojo card payments:
Successful payment – Payment has been successfully taken. You will see a payment approved screen before automatically proceeding to the receipt view. On the card machine you'll have the option to print a payment transaction receipt too.
Failed payment – Payment has failed, either due to lost network connection, no connection with the card machine or transaction timeout if the customer does not pay within 1 minute. You will be given the option to cancel the transaction or try again.
Transaction cancelled – To cancel a transaction, tap the Cancel button on the tablet and you will be returned to the Total to pay view. The card machine screen will state that the transaction has been cancelled, this will remain for a few seconds unless you tap the Done button on the card machine.
Signature verification – On a rare occasion you'll be required to verify the card holders signature. The transaction is initially approved until you verify the signature. Tap Approve to confirm the signature, you'll then proceed to the receipt view. Tap Decline and the payment will be reversed and appear as declined, you can then cancel or retry the payment. You'll also have the option to print a receipt showing the payment as being declined.
To take payments over the phone, you'll need to activate this feature with your provider. To learn how to process payments over the phone, view Dojo's How to take payments over the phone article or read pages 14-15 of the Paymentsense user guide.
To allow another user to start an order whilst a customer is paying for an order with another staff member, tap the 
icon in the top right. Select a profile to switch user. The payment in process from the other users order will still be processing in the background. A notification will be displayed indicating a successful or failed payment. We only recommend using this feature if you do not have the receipt view enabled.