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Settings
Updated over a week ago

Customisations

If you are an admin or your user role allows, you will have the option to set the following customisations:

  • Logout after payment enabled? - Automatically logout staff after each transaction

  • Receipt view enabled?

  • Printer paper width 60mm/80mm - Specify the receipt paper width; either 60mm or 80mm

  • Print duplicate receipts? - Enable if you wish to print 2 receipts per sale

  • Item discounts enabled?

  • Customer email required? - Enable the customer email address as a mandatory field upon customer creation

  • Display stock level alerts? - Enable to display stock alerts when an item is added to the order


Printers and scanners

A list of connected barcode scanners and printers are displayed.

If you are in a hospitality setting and wish to print to a second printer (such as a kitchen printer), enable the second printer toggle. Card machines and cash drawers will not be shown as connected devices. If there are no connected devices, tap the Search for devices button. A list of all available devices are displayed. Swipe down to refresh the view.

Each device tile displays a device type icon (printer, scanner or unknown), device name and connection type icon (Bluetooth, USB or ethernet).

Tap a tile to make it the active printer or scanner. Once it is active, the device will appear under the relevant Active printer or Active scanner header. Follow the same process to connect the secondary printer. Tap the icon within the active tile to de-activate the device, the device will then appear under the available devices list.

The mPOP scanner will only be visible in the list of available devices once the mPOP printer and cash drawer or the mC-Print2 is added as the active printer, as the mPOP scanner is connected via the printer.

The Star, Honeywell and SocketScan devices display identifiable names. The Sunmi device names are NS021 (Sunmi scanner) and NT021 (Sunmi printer).

Troubleshooting

  • Is your scanner or printer not working after connecting? - Logout and restart the app to trigger a connection. This may on occasion occur on first connection

  • Does your printed receipt show formatting issues? - Ensure the printer width toggle is set to the correct width. If it is, toggle the width to the opposite one you need, wait a few second then toggle back to the correct one. Logout and restart the app to trigger a connection. This may on occasion occur on first connection


Payment provider

By default, the payment provider is set to None. If you're using SumUp, Paymentsense or Dojo as your integrated payment provider, tap the option input and select your payment provider. Please refer to the integrated payments help guide for details on setting up your card reader and connecting the card reader to the Saledock POS app.

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