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Refund / Exchange
Updated over a week ago

SumUp - Refund/exchange

To process a refund using SumUp, select the items to be refunded, tap the Refund or exchange button and select Card as the payment type. The card refund view will display the total to refund and the last four digits of the card being refunded.

Tap the Next button to confirm the refund or Cancel to cancel the refund. You can only refund the amount to the original card used to purchase the items. You cannot refund to card if the items were originally purchased by cash. The amount will be automatically refunded to the original card, you do not need to card tap or insert the card into the card reader.

To process an exchange where money is owed, the payment transaction process is the same as a regular purchase.


Dojo and Paymentsense - Refund/exchange

To process a refund using Dojo or Paymentsense, select the items to be refunded, tap the Refund or exchange button and select Card as the payment type. The card refund view will display the total to refund. Tap the Next button to confirm the refund or Cancel to cancel the refund. The total to refund will be displayed on the card machine. Tap or insert the card into the card machine to process the refund. The amount can be refunded to any card.

To process an exchange where money is owed, the payment transaction process is the same as a regular purchase.

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