Enable loyalty
To enable loyalty, go to Settings > Loyalty and turn on the Loyalty enabled? toggle. Then configure how customers earn points by specifying the number of points awarded for money spent. For example, set 1 point to be earned for every £1 spent.
To disable loyalty points for a specific product, navigate to it's product page and deselect the Earn loyalty points of this product option within the Loyalty section. If you wish to change the default number of points earned for a specific product, select the Earn custom loyalty points then specify the custom amount.
Each customer will receive a loyalty welcome email once they join the loyalty scheme. The welcome email subject line and body text is editable.
Add the customised text and specify any bonus points you wish to issue the customer. You may also add an email CC so internal staff will also receive the welcome email.
There is also the option for the welcome email to display a unique QR code which customers can show at checkout to collect points. Make sure to turn this on in the setup if you wish to use this feature.
If you have an eCommerce site, this QR code is also available within their account page.
Create rewards
Navigate to Loyalty from the left hand menu to view and create loyalty rewards.
By default, the rewards list shows all active rewards ordered alphabetically by name (starting from A), displaying the number of times each reward has been used. Check Show inactive to show inactive rewards and Show expired to show expired rewards. Search for a reward by Name. All columns except the Active status are sortable.
Add a point based reward
Tap
Loyalty Reward to add a new reward. Select the Redeem points reward type then complete the following information
Reward name - Add the name used to identify the reward. On your POS device, the reward name will be displayed when viewing the list of available rewards. On your ecommerce site, the reward name(s) will also be displayed on the checkout page to indicate to customers which rewards are available and which can be redeemed. Keep it short and precise
Start and end date - Specify the start and end date in which the reward is valid. If the reward has no end date, set the end date to years in the future
Points to redeem reward - The number of points a customer requires to redeem the reward
Stores -Which store(s) the reward is available at
Customer group - If the reward is only applicable to customers within a certain group, select a group from the list
Description - For internal reference
Promotion is active - Whether the reward is currently able to be redeemed
Tap
Save to save the reward. You'll now be able to enter information about the reward itself.
Specify if the reward is a free item or if it is a fixed or percentage discount, then state the value and the minimum spend required to receive the reward. If you wish the reward to only be valid on certain products, brands, categories or tags, select Apply to specific products or product types? Type in a product, brand, category or tag and select the relevant result from the list. Multiple can be added. Tap 
Save to save the reward changes.
Add a repeat customer reward
Tap 
Add to add a new reward. Select the Repeat customer reward type then complete the same information as the Redeem points reward minus the Points to redeem field which will not be displayed.
Tap
Save to save the reward. You'll now be able to enter information about the reward itself.
Repeat customer rewards are created in the following format:
1. When a customer makes {x} purchases spending a minimum of £{0.00} on any {product, brands, categories or tags}. Input the number and types of products the customer needs to buy to receive the reward.
2. Specify the Then rule by choosing from the following options: pay a fixed price, receive a discount or get the following product:
Pay a fixed price - Input the discounted price
Receive a discount - Input the discount that will be applied. Specify if the discount is a fixed or percentage discount, state the value and the minimum spend required to receive the reward
Get the following products - As with Step 1 specify the relevant products the customer will get for free or at a discount price. Select free or discounted, if discounted is selected specify the discount and required minimum spend
Redeem rewards
Redeem rewards in-store
A customer must be added to the order in the POS before they can collect or redeem loyalty points. Search for an existing customer, create a new customer, or scan the customer’s loyalty QR code to automatically add them to the order.
Once a customer has been added, a 
icon is displayed. Tap the icon to view the customer’s loyalty points balance and any active rewards. If the customer is eligible for a reward, the cashier can choose to redeem it.
The number of points required to redeem each reward is displayed alongside the reward name.
Redeem rewards online
The customer must be logged into their account to collect and redeem points. On the checkout page, the customer can see the number of points they have and any active rewards they are eligible to redeem. The customer can tap the reward to redeem it. Upon checkout the reward will be applied and points updated.
The loyalty section on the customer's account page displays the number of loyalty points the customer has collected, their unique QR code, plus both active and redeemed rewards.
For points based rewards a list of rewards with the number of points required to redeem each will be displayed.
For repeat customer based rewards, a stamp card will be displayed. The card shows the number of times the customer needs to visit to earn a reward. For example, a repeat customer reward could be Get 30% off your 10th visit. A stamp will be displayed each time the customer makes a purchase. Once the stamp card is full, the customer can redeem the reward.
Loyalty on customer profiles
The customer list displays customer information and the total number of points each customer has.
Tap the Customer name to view each profile. You can opt a customer into the loyalty scheme from the customer view in both the back office and the POS app Loyalty. Points for each customer can be manually adjusted in the back office only.
To add or remove points, and to view loyalty point history, tap
in the top right and select Loyalty.
