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Shipping rates
Updated over 3 months ago

Delivery synopsis

The synopsis is displayed on the Delivery and returns tab on your eCommerce product page. To setup a delivery synopsis go to Online store > Online setup > Delivery synopsis.

Write a brief description of your delivery and returns policy and include a link to the main delivery and returns policy. The URL is "/delivery".


Create shipping rates

To setup shipping rates for your online store, go to Online setup > Online store > Shipping rates. Tap the Shipping method button in the top right to create a shipping method. Specify the following:

  • Destination name - Shipping rates are created per destination name. Only include countries within a destination name that share the same shipping rates. This enables you to specify shipping rates for multiple countries at once if you charge the same. If you charge different shipping rates for each country, give the destination name the individual country name. For example, the destination name could be Europe and the countries with the same shipping rates could be France, Germany and Spain. If you charge different rates for each the destination name would be France and the country would be France

  • Type:

    • Countries - Select countries to then specify the countries you deliver to

    • Rest of world - Select rest of world to add shipping rates to any country not specified in the countries or blacklist type

    • Blacklist - Select blacklist to then specify the countries you do NOT deliver to

  • Countries - Select all the countries relevant to the Type selected above


UK Shipping rates by postcode

If you do not deliver to the Scottish Highlands, or charge different shipping rates per postcode, create separate shipping rates, setting the country as United Kingdom for each then set the relevant postcodes. Copy and paste the below postcodes then tap enter. The postcodes will appear as teal badges when created

UK Postcode list

  • Zone 1 - B, BB, BD, BL, CV, DE, DN, HD, HG, HU, HX, LE, LN, LS, M, NG, NN, OL, PE, S, SK, ST, WA, WF, WN, WS, YO

  • Zone 2 - AL, CB, CH, CO, CW, DH, DL, DY, EN, FY, GL, HA, HP, IP, L, LA, LU, MK, OX, PR, SG, SR, TF, TS, UB, WD, WR, WV

  • Zone 3 - BA, BR, BS, CA, CM, CR, DA, E, EC, GU, HR, IG, KT, LL, N, NE, NR, NW, RG, RH, RM, SE, SL, SM, SN, SP, SS, SW, SY, TW, W, WC

  • Zone 4 - BH, BN, CF, CT, DG, DT, EH, KA, LD, ME, ML, NP, PO, SO, TD, TN, TA

  • Zone 5 - DD, EX, FK, G, KY, PA, PH, PL, SA, TQ

  • Zone 6 - AB, IV, KW, TR

  • Zone 7 - BT

Tap the Save button in the top right to create the destination information.

Next, add the shipping method name(s) (Standard, Next day .etc). Once added, tap a Shipping Method Name to add the shipping details.

  • Shipping details - Add a description such as 2-3 working days

  • Lead time - Can be left blank if you dispatch items in a couple of days. If you have long lead times, optionally enter the lead time to give transparency to your end customers at checkout.

  • Shipping calculation method - Select Ship by sales value or Ship by weight

  • Publish - Check to publish, the shipping rate will become available on your ecommerce site

  • Disabled for out of stock purchases - If you Allow out of stock purchases for products, check Disabled for out of stock purchases on shipping methods with fast shipping times. This means if you offer next day delivery, this delivery option will be disabled at checkout if the customer purchases a product that is out of stock due to the Allow of out stock purchase feature being enabled. The default shipping date will be set to 7 days from the purchase date to allow you to order the required stock and ship the order to the customer


Ship by sales value

Specify the shipping rate per price range. For example, the shipping cost for orders between £0-£34.99 could be £7.99 and free over £35. Tap the button to add a new shipping rate, multiple can be added.

For shipping rates by sales value, optionally add a weight restriction to the rate. The rate will only be applied at checkout if the weight of all items combined fall within the weight range. Only use this feature if you've added weights to each product..


Ship by weight

Specify the shipping rate per weight range. For example, the shipping cost for orders between 0-2kg and 2.01-5kg .etc. Tap the button to add a new shipping rate, multiple can be added.

  • Free shipping over basket total? - If selected, enter a value in the Free over amount field

  • Price per kg? - If selected the shipping rate price defined is per kg. If unselected the price defined is a set price for that shipping rate range

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