Notify me requests
If an item is out of stock on your eCommerce site, the user has the option to request an email notification when the item is back in stock.
The user can submit their name, email address and phone number. You will receive an email notifying you of the request. From the Email setup tab, you can automate the back in stock email request.
All open requests will be displayed in the list. Search by customer name or product to filter the list. If you wish to view the sent requests, check the Show sent emails checkbox displayed above the list. The list displays:
The date of the request
Customer name
Email address
Phone number
Product requested
Stock quantity available
Action – Tap the
to manually send the back in stock email (shown if the stock available is greater than one), manually send the no longer available email or remove the request from the list
Email setup
Check Automatically send emails when stock becomes available. An automated email will be sent to their specified email address with default text. You have the option to personalise the email subject line and message. Within the message field, tap the nugget control within the text editor to insert the:
Customer name
Product name
Product URL
Requested date
Do not alter the text within the double brackets as this is auto-generated in code. You can also manually send the customer an email if you know stock will no longer be available for a requested item.
You have the option to personalise the email subject line and message. Emails can be manually sent from the action column of the Notify me requests tab.
Your logo, colour scheme, contact details and social media links will be included in the email. This follows the same format as your in-store email receipts.