Click and collect orders
All click and collect orders are automatically displayed on the POS from online sales.
Search for an order by order number, customer name, company name or account number. Each click and collect order is assigned to a specific store so only orders from the assigned store will be displayed.
Process an order
Tap an order to view and process the order. The full order details are displayed as described in the sales order article.
Tap Print click and collect receipt to print the receipt, you may wish to use this to help pick the items if staff do not have access to the back office. Alternatively use the Stock Control app to fulfil orders. The receipt will also display the customer name and highlight that it is a click and collect order. You may want to place the click and collect receipt in the picked bag or stapled to the bag so it's easy to identify an order upon collection.
Once the order has been picked, tap Ready to collect, the customer will then receive a Ready for collection email. The Ready to collect button will then be replaced with a Collected button. Tap Collected once the order has been collected to change the status. The order will be removed from the Click and collect list and added to the Sales history list with a Collected status. You can view the order, re-issue a receipt or process a refund/exchange as you would a regular in-store order.
Click and collect orders processed via the POS will be automatically updated in the back office.