To refund an order in back office, find the order in Sales History or scan the barcode on the sale screen.

Within the order, tap Refund or Exchange.

It will now take you to the sales screen and the order details will be brought up.

Tap next to the products that are to be refunded or exchanged, this will generate a pop up for you to enter the reason for return, as well as quantity - if multiple were purchased.

Select OK. If a customer is wanting to exchange an item, add that item to the order and the difference owed will be automatically added.

Tap Refund or Exchange. The payment screen will then appear, letting you know how much is to be refunded.

The returned products are added to the Return Bin, not directly back into stock. To find them go to Stock Control > Return Bin.

From here you can select a date range as well as which store you wish to see and the status of the return (Active, Written Off, Returned to Stock).

To write-off or return to stock, select Action from the far right column.

To return to stock, simply select Return to stock and the store you are returning it to, then Action.

To write-off, select Write-off, the store, write-off reason and any other additional notes, then Action.

This will then appear on your Write-off Report, more on Write-Off Reports here.