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Receipts - Back Office POS
Receipts - Back Office POS

The information you will find on your receipts, additional options, email receipts and gift receipts.

Updated over a week ago

Receipt Information

The receipt displays:

  • Store information

  • Optional store logo

  • Served by, order number and date/time printed

  • Customer name, store credit balance and loyalty points earned and total balance

  • Breakdown of item(s) sold or refunded by description, VAT category, total quantity and total value for each item

  • Breakdown of promotion savings including the promotion name and total price saved

  • Payments

    • Sub-total - Total order value including VAT

    • Discount - Total discount if any, this field is only visible if a discount has been applied

    • Balance due - The Sub-total value minus any discounts

    • Payment transactions - A breakdown of all payment and refund transactions displaying the payment method and if relevant the card information (e.g. Gift card payment, Cash payment, VISA ****1234 or MASTERCARD refund ****1234)

    • Total payments - Payment transaction totals minus refund transaction totals, this field is only visible if multiple payment transactions have been made

    • Change - Total change due

    • Total to pay - Total balance outstanding if only a partial payment has been made, this field is only visible if there is an outstanding balance

  • VAT breakdown per VAT category

  • Number of items sold (refunds are not included)

  • Optional order notes

  • Optional order barcode - Scan to open the sales order if you need to process a refund/exchange


Print receipt

When completing a sale through back office, you can only print a receipt on A4 paper using a regular printer.

Tap the button to print the receipt. Receipts can be re-issued by viewing the order from your Sales history.


Email receipt

If a customer has been added to the order and an email address is present, this will automatically populate on the receipt view and the email receipt button will be active. Tap the button to email the receipt.

If you have not added the customer to the order, you can still add the email address. This is useful if the customer wishes to receive the receipt via email but does not want to be added as a customer. Email addresses added on the receipt view will not be saved to the customer list. Receipts can be re-issued by viewing the order from your Sales history.


Receipt template setup

The receipt template can be customised via the back office. Please refer to the Receipt template setup guidance. If you wish to display your VAT number on receipts, add your VAT number in the back office under Settings > My account.

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