Receipt Information
The receipt displays:
Store information
Optional store logo
Served by, order number and date/time printed
Customer name, store credit balance and loyalty points earned and total balance
Breakdown of item(s) sold or refunded by description, VAT category, total quantity and total value for each item
Breakdown of promotion savings including the promotion name and total price saved
Payments
Sub-total - Total order value including VAT
Discount - Total discount if any, this field is only visible if a discount has been applied
Balance due - The Sub-total value minus any discounts
Payment transactions - A breakdown of all payment and refund transactions displaying the payment method and if relevant the card information (e.g. Gift card payment, Cash payment, VISA ****1234 or MASTERCARD refund ****1234)
Total payments - Payment transaction totals minus refund transaction totals, this field is only visible if multiple payment transactions have been made
Change - Total change due
Total to pay - Total balance outstanding if only a partial payment has been made, this field is only visible if there is an outstanding balance
VAT breakdown per VAT category
Number of items sold (refunds are not included)
Optional order notes
Optional order barcode - Scan to open the sales order if you need to process a refund/exchange
Print A4 receipt
When completing a sale through back office, click Print A4 receipt to print an A4 receipt to your printer, or Print Gift Receipt for the same receipt minus the product prices.
Ensure you have downloaded the drivers for your A4 printer and the printer is an available device from the Printers & Scanners on your device before printing the receipt.
Tap Print A4 receipt to print the receipt. A new browser will open displaying a preview of the receipt in Adobe Acrobat or similar (the software your device uses to view PDFs). Receipts can be re-issued by viewing the order from your Sales history.
Print 2"/3" POS printer receipt
When completing a sale through back office, click Print POS receipt to print an 2"/3" receipt to your printer.
Ensure you have downloaded the drivers for your POS printer and the printer is an available device from the Printers & Scanners on your device before printing the receipt.
For POS printers, ensure the USB cable is not plugged into your PC before the drivers are installed. Each printer manufacturer will have drivers available to download on their site. Saledock can't guarantee drivers will be available or work for all models. Our recommended manufacturer is Star Micronics.
External Help Centre - How to Install a USB Printer Using Star Windows Software
Tap Print POS receipt to print the receipt. A new browser will open displaying a preview of the receipt and display the standard print preview dialogue. Upon first use, ensure the Destination is set as your POS printer, and the Margin is set to None or Minimum.
This can differ depending on the printer model so a test print is recommended. Receipts can be re-issued by viewing the order from your Sales history.
Email receipt
If a customer has been added to the order and an email address is present, this will automatically populate on the receipt view and the email receipt button will be active. Tap the button to email the receipt.
If you have not added the customer to the order, you can still add the email address. This is useful if the customer wishes to receive the receipt via email but does not want to be added as a customer. Email addresses added on the receipt view will not be saved to the customer list. Receipts can be re-issued by viewing the order from your Sales history.
Receipt template setup
The receipt template can be customised via the back office. Please refer to the Receipt template setup guidance. If you wish to display your VAT number on receipts, add your VAT number in the back office under Settings > My account.