If a customer wishes to purchase an item that is not currently in stock, this can be added as a Back Order from the POS.
Online orders for products on Pre Order, Allow Out of Stock Purchase or Supplier Stock will automatically create a back order.
Create a Back Order
If an item added to an order on the POS is out of stock, you will see the option "Add to back order".
A customer must be assigned to the order, otherwise you will see the below message.
You can add an optional internal note. Click Create Back order then continue the sale as normal.
You MUST create the back order before committing the sale (including layby), stock will not be updated correctly if the sale is committed and the back order created afterwards.
Managing back orders
From the navigation menu on the left-hand side of the Back Office, go to Stock Control > Back Orders.
This screen displays a list of all back orders, grouped by supplier. You can use the available filters to find specific back orders and review their current status.
The Back Orders screen displays the following information for each order:
Product Name - The name of the product on back order, including the product variant, such as colour or size.
Type - Indicates whether the product is currently out of stock.
Note - Displays any additional notes recorded against the back order.
Qty - The quantity of the product required to fulfil the order.
Order - The reference number of the original customer order. Select this to view the order details.
Store - The store associated with the customer order.
Customer - The customer who placed the order.
Date - The date the customer order was placed.
Status - The current status of the back order.
Action - Displays the available action(s) you can take to progress the back order.
You can use the filters at the top of the screen to narrow down the list of back orders:
All Status - Filter back orders by their current status: New, On Order, Stock available or Fulfilled.
All Suppliers - Filter the list to display back orders for a specific supplier.
All Stores - Filter the list to display back orders associated with a specific store.
You can also use the search bar to search by order number or customer name.
The Status and Action columns show the current progress of a back order and the actions available to move it forward.
Depending on the status of the back order, the following actions may be available:
Request Stock - Create a new purchase order or add the required stock to an existing open purchase order.
View Purchase Order - Open the purchase order that the back order has been added to.
Fulfil Order - Mark the back order as fulfilled. If payment is still outstanding, this will be flagged.
Request Additional Stock - Add the required stock to a purchase order again if stock is available but there is not enough to fulfil the customer order.
These actions allow you to manage the back order from the point the product is out of stock through to fulfilment of the customer order.
Stock levels will not be updated on the product until the back order has been actioned as fulfilled
Request stock from supplier
Tap on Request Stock and select where you wish to request the stock from:
A new purchase order
Select which store the item needs to be delivered to
Alternatively, select to ship the item directly to the customer. This will add the customers delivery address to the purchase order
An open but unsent purchase order
If you have multiple stores/warehouses, and have stock in another store, you'll have the option to create a transfer request
After clicking Create/add to order. You'll be returned to the Back Order list, and the status of the back order is changed to On-order with the option to View Purchase Order. View the purchase order to save and send or mark as sent.
If Ship to customer is selected, this will be displayed on the purchase order. Once the supplier provides confirmation that the customer has received the goods, mark the purchase order as received and fulfil the item from the Back Order list.
To fulfil back orders for a single supplier in bulk, create a Purchase Order from the Purchase Orders page and select Add products from open back orders? This will add all items with an action of Request Stock on the Back Order list straight to the purchase order.
Items on a purchase order relating to a back order can be identified by the 
symbol, this can be clicked to show the order info in a flyout.
Fulfil a back order
Once the purchase order has been received (or stock levels have been manually amended), the status will update to Stock Available with the option to Fulfil Order | Request Additional Stock.
If there is still a balance to to be paid when you select Fulfil Order, you will see a Pay Balance button, this will launch the POS with the order loaded.
Selecting Fulfil Order will clear the back order from the list and update the stock levels of the item.
Request Additional Stock allows you to follow the same purchase order process if you need order more stock to fulfil this order.