Import new products
On the product list page, tap 
then Download Product Import template to download the product template.
When importing variant products, ensure the Variant SKU and Barcode is unique, but the Name and Product SKU is the same; this will group all the product variants into one product.
Ensure all tax rates are created in the back office before importing your products. Define tax rates from within the Settings > Tax rates; you'll specify a single character tax code when creating the rates, use this code in the CSV template. The default created is 20% with a code S. Use the codes within the import rather than 20% or 20.
The CSV file must remain as a CSV file when saving.
Tap 
then Import to import the products. The import will fail if there are duplicate SKU's (if no variant SKU's are specified), variant SKU's and barcodes, or errors in the CSV. A list of reasons why the products failed to import will be displayed with the option to retry once the errors are rectified.
Upon successful import, the images will be generating in the background. The products will be created but the images may take a few minutes to generate if importing thousands. Please ensure images are of a consistent size and ratio. The ideal image is a JPEG no more than 200kb. Preferred maximum width is 840px. Aspect ratio 3:4 or 1:1. A WEBP version of the image will also be generated on import for use on your eCommerce site.
Import Tips
Tip 1: Ensure capitalisations and spellings are consistent when creating suppliers, brand, categories and colours or variations of the same type will be created.
Tip 2: For a product with variants, the Name and ProductSKU must be identical to group them as one product on import. Specify the variant colours/sizes in separate columns.
Tip 3: If your variants are not sizes or colours, add custom options by adding a label to Option1Name then specify the variants under Option1Value. You can add 2 custom options in addition to colour/size
Tip 4: If you have several images and/or tags per product, separate each with a space then a pipe ( | ) then a space.
Tip 5: Only include URL links to JPG's or PNG's. Please don't include WEBP's on the import as Saledock generates them. URL links should be the full public URL such as www.domainname.com/images/imagename.jpg
Tip 6: Ensure the barcode column formatting is set to Number to zero decimal places. You'll need to do this each time you open the spreadsheet.
Tip 7: Ensure the remaining column column formatting is set to Text. Watch out for this in Excel, this is not usually an issue if you are using Google Sheets. To avoid formatting issues, save the spreadsheet and leave it open. Importing the spreadsheet while it's still open generally avoids formatting issues.
Tip 8: If you are using special characters in the name and/or description such as £, $ & .etc. save the file as a CSV UTF-8 to avoid special characters being stripped out of the CSV file
Import Data Fields
The following fields may be imported at different levels.
Product level:
Product SKU
Variant SKU
Name
Description
Category
Sub-category
Supplier
Model number
Brand
Price
Cost price
Colour
Size
Option 1 Name and Option 1 Value - If a 3rd variant is required
Option 2 Name and Option 2 Value - If a 4th variant is required
Barcode
Barcode 2
Tags - separate with a space, pipe, space " | " if multiple
Custom attributes - Public URLs for videos (Youtube or Vimeo .etc)
Width
Length
Height
Weight
Quantity
Re-order point - At what point do you wish the stock level of the item to be at before being flagged in your low stock report
Ideal quantity - How many would you ideally like to have in stock
TaxCode - S = 20%, Z = 0% as setup under settings > tax rates. An existing tax rate must be setup in the back office, prior to adding to the spreadsheet
Image - Please see tip 4 and 5
Variant image - Please see tip 4 and 5
eCommerce specific columns
Product level:
Meta title - Ideal length 50–60 characters
Meta description - Ideal length 155–160 characters
Google Taxonomy - Use this list, to find the taxonomy ID related to the product.
💡 Tip: Press ctrl + F to display the search bar and type a a generic term to help find the most appropriate category. For instance, search cycling to highlight all cycling related products
Badges - separate with a space, pipe, space " | " if multiple
ISPO (In-store purchase only) - Same as publish above
OOSP (Out of stock purchase) - Same as publish above
Gender (apparel products only) - Case sensitive, must be:
male
female
unisex
Age (apparel products only) - Case sensitive, must be:
newborn = Newborn (0–3 months)
infant = Infant (3–12 months)
toddler = Toddler (1–5 years)
kids = Children (5–13 years)
adult = Adult (13 years+)
Variant level:
GTIN
EAN
UPC
CollectOnly - Y to collect in store. Leave Blank if not.
Surcharge - Price in additional to the regular shipping rate
For Saledock to externally reference old SKU's used when in a previous system when migrating to Saledock. These can be left blank if you are importing yourself:
ExtProductId
ExtVariantId
Export products
Tap
then Export Products to export all product data. Tap
then Export Price File to export basic product information and prices.
Add a Product
For guidance on manually adding products, please refer to the Product setup section of the help centre.