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Create shipping rates

How to setup shipping rates by sales order value, weight, weight range and location

Delivery synopsis

The synopsis is displayed on the Delivery and returns tab on your eCommerce product page. To setup a delivery synopsis go to Online store > Online setup > Delivery and returns synopsis.

You can configure:

  • Country policy: Select the countries covered by your policy. You can configure different return conditions for different countries.

  • Return policy: Choose whether returns are accepted within a specified period, have an unlimited return window or are not permitted.

  • Return window: If returns are accepted within a set period, enter the number of days customers have to return items.

  • Return method: Choose whether customers can return products in-store, by mail or both.

  • Return fees: Specify whether returns are free or the customer is responsible for return fees.

The website uses these settings to generate the appropriate returns policy information. Ensure that your published returns policy accurately reflects the conditions you configure.


Create shipping rates

To setup shipping rates for your online store, go to Online setup > Online store > Shipping rates. Tap the Shipping method button in the top right to create a shipping method. Specify the following:

  • Destination name - Shipping rates are created per destination name. Only include countries within a destination name that share the same shipping rates. This enables you to specify shipping rates for multiple countries at once if you charge the same. If you charge different shipping rates for each country, give the destination name the individual country name. For example, the destination name could be Europe and the countries with the same shipping rates could be France, Germany and Spain. If you charge different rates for each the destination name would be France and the country would be France

  • Type:

    • Countries - Select countries to then specify the countries you deliver to

    • Rest of world - Select rest of world to add shipping rates to any country not specified in the countries or blacklist type

    • Blacklist - Select blacklist to then specify the countries you do NOT deliver to

  • Countries - Select all the countries relevant to the Type selected above

  • Postcodes - Individual postcodes or areas postcodes

  • Customer group - If a group is added, only customers applied to the customer group will see these shipping rates

Tap the Save button in the top right to create the destination information.


UK Shipping rates by postcode

If you do not deliver to the Scottish Highlands, or charge different shipping rates per postcode, create separate shipping rates, setting the country as United Kingdom for each then set the relevant postcodes. Copy and paste the below postcodes then tap enter. The postcodes will appear as teal badges when created.

UK Postcode list

  • Zone 1 - B, BB, BD, BL, CV, DE, DN, HD, HG, HU, HX, LE, LN, LS, M, NG, NN, OL, PE, S, SK, ST, WA, WF, WN, WS, YO

  • Zone 2 - AL, CB, CH, CO, CW, DH, DL, DY, EN, FY, GL, HA, HP, IP, L, LA, LU, MK, OX, PR, SG, SR, TF, TS, UB, WD, WR, WV

  • Zone 3 - BA, BR, BS, CA, CM, CR, DA, E, EC, GU, HR, IG, KT, LL, N, NE, NR, NW, RG, RH, RM, SE, SL, SM, SN, SP, SS, SW, SY, TW, W, WC

  • Zone 4 - BH, BN, CF, CT, DG, DT, EH, KA, LD, ME, ML, NP, PO, SO, TD, TN, TA

  • Zone 5 - DD, EX, FK, G, KY, PA, PH, PL, SA, TQ

  • Zone 6 - AB, IV, KW, TR

  • Zone 7 - BT


Shipping method information

Select a shipping method to add the details.

Type the name of your shipping method then tap +Add.

Type the name of your shipping method then tap +Add. This is visible on the eCommerce checkout page so ensure it is informative just as the courier name and service.

Add the following:

  • Shipping details - Add a description such as 2-3 working days

  • Lead time - Can be left blank if you dispatch items in a couple of days. If you have long lead times, optionally enter the lead time to give transparency to your end customers at checkout

  • Shipping calculation method - Select Ship by sales value or Ship by weight

  • Priority - Low, medium, high or urgent. The priority is display on the fulfillment list page and the individual order to assist pickers with their packing priority

  • Publish - Check to publish, the shipping rate will become available on your ecommerce site

  • Disabled for out of stock purchases - If you Allow out of stock purchases for products, check Disabled for out of stock purchases on shipping methods with fast shipping times. This means if you offer next day delivery, this delivery option will be disabled at checkout if the customer purchases a product that is out of stock due to the Allow of out stock purchase feature being enabled. The default shipping date will be set to 7 days from the purchase date to allow you to order the required stock and ship the order to the customer


Ship by sales value

If Sales value is selected as the Shipping calculation method, the shipping rates are applied as follows:

Specify the shipping rate per price range. For example, the shipping cost for orders between £0-£34.99 could be £7.99 and free over £35. Tap the button to add a new shipping rate, multiple can be added.

For shipping rates by sales value, optionally add a weight restriction to the rate. The rate will only be applied at checkout if the weight of all items combined fall within the weight range. Only use this feature if you've added weights to each product.


Ship by weight

If Weight is selected as the Shipping calculation method, the shipping rates are applied as follows:

Specify the shipping rate per weight range. For example, the shipping cost for orders between 0-2kg and 2.01-5kg .etc. Tap the button to add a new shipping rate, multiple can be added.

  • Free shipping over basket total? - If selected, enter a value in the Free over amount field

  • Price per kg? - If selected the shipping rate price defined is per kg. If unselected the price defined is a set price for that shipping rate range

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