Stripe is our chosen payment gateway provider. Once we've designed your store we'll email you account registration details and connect the account to your online store. We will guide you through any setup required via phone call or video chat.
When you log into your Stripe account, the dashboard of sales statistics is displayed. To the left, the navigation panel is shown. Only the Payments, Balances and Settings sections are relevant as customers, products, reports and promotions are managed from Saledock back office.
Payments - View a list of payments, refunds and payouts
Balances - View the total balance on the way to your bank and estimated future payout totals
Settings - View account and bank details and adjust radar rules
Payments
Stripe captures the card holders payment details, name, email address and address. It checks that the CVC (if enabled), street name and postcode (if enabled) details provided are valid and match the card holders details. A risk evaluation score is assigned to each payment, a score of 75 and higher is automatically blocked to help protect against fraudulent payments.
Payments are displayed under 4 tabs; Succeeded, Refunded, Uncaptured and All. Payments with a status of Incomplete or Blocked appear under the All tab and are payments that have not been completed by the customer, or have been blocked if the card details provided could not be verified by Stripe.
Incomplete and blocked payments are not classed as orders and will not be shown in the back office.
For Successful payments you will receive an order confirmation email and the order will be displayed in the back office for you to process.
Refunds
To process a refund, please do so using your POS application. Please refer to the Refund/exchange (Stripe online payments) area within the POS help guide.
Settings
Product settings > Billing > Invoice template - You may wish to use Stripe to send invoices. Invoices can be branded under Business settings > Your business > Branding
Product settings > Radar > Rules - We recommend that CVC and postcode verification is enabled, if verification fails the payment will be blocked. Optionally, any payment with a risk evaluation score of 65-74 can be added to a review section for you to verify or cancel. Enabling this feature means you would need to login to Stripe and check the score each time you receive an order
Business settings > Your business - Update account details, bank account details and scheduling
Business settings > Compliance > PCI compliance - All businesses who accept cards need to validate PCI compliance annually. Only once you've processed around 20 live transactions will Stripe review your integration patterns (this is done by Saledock) and determine what PCI validation documentation you'll need to use.