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Payment methods - POS App
Payment methods - POS App
Updated over a month ago

From the order view, tap the Pay button to display the total to pay view. The total value to pay and payment methods are displayed.

To configure your payment methods, go to Settings > Payment methods in the back office. By default, Cash and Card are enabled and you can also enable the following payment methods:

  • Gift card

  • Layby

  • Store credit

  • On-account (invoice)

  • Cheque

  • Bank transfer


Pay by cash

Suggested cash amounts are displayed for quicker processing. Tap a suggested amount if it matches the amount the customer has given you. Tap the input field below the total to pay to change the cash amount. An on screen keyboard will be displayed to enter the given amount.

Tap Done or to dismiss the keyboard then tap Cash to process the order. The change due screen will be shown. Give the customer the change displayed and tap next to proceed to the receipt view. The change due view will auto dismiss after 10 seconds if the next button has not been tapped.


Pay by card - manual

Tap the Card button. For none integrated payments, the card payment screen will instruct the user to input the total card payment due onto the card reader and process the payment. Once the payment has been processed, tap Next to proceed to the receipt view. Tap Cancel to return to the total to pay view.


Pay by card - integrated payments

Please refer to the integrated payments help guides for taking card payments with SumUp, Paymentsense and Dojo.


Pay by gift card

Tap the Gift card button. Scan the gift card barcode or input the gift code displayed on the gift card, then tap Check code or tap Cancel to return to the total to pay view. The screen will update to display one of the following:

  • Gift card expired - The gift card expired on DD/MM/YYYY

  • Redeemed - The gift card has already been redeemed

  • Not activated - The gift card has not been activated

  • Pay partial - The current gift card balance and the new balance once the payment has been transacted will be displayed. If the order total is greater than the gift card balance the full gift card balance will be deducted from the order total then you will be returned to the total remaining to pay view where the customer can pay the remaining total either by card or cash

  • Pay full - The current gift card balance and the new balance once the payment has been transacted will be displayed. If the order total is less than or equal to the gift card balance the order total will be deduced from the gift card balance. The remaining gift card balance if any can be used on future purchases


Pay by store credit

If a customer is assigned to an order, you'll have the option to pay by Store credit. To enable store credit as a payment type, select the option as a payment type in the Back office from the Payment methods section of the Settings view.

To view a customers store credit balance, add them to the order and tap the icon that is displayed once a customer is added to an order. The dialog will display the customers store credit balance.

To pay by store credit, tap Pay then Store credit. The store credit balance, plus the remaining balance after the sale, will be displayed. Tap Redeem store credit to process the order. If the value of the order is greater than the store credit balance, the customer can pay by store credit then pay the remaining balance using a different payment method such as card or cash.

The receipt will display the store credit balance as reference for the customer.

A customer's store credit history and balance, and the ability to manually add store credit, can be done in the back office. For further information on the back office store credit feature, please refer to the Customers section of the Back office help centre.


On-account - Xero invoices

If a customer is assigned to an order, and has a valid email address, you'll have the option to place the sale On-account.

When an on account sale is processed, a Xero invoice is automatically generated which is then emailed to the customer. The PDF Xero invoice includes a payment link, so once the invoice has been paid, a paid status is synced back to Saledock. This will change the order to complete and reduce the outstanding balance to zero. To void the invoice, please update this from your Xero account.

To connect your Xero account to Saledock, please refer to the Xero section within the Integration help centre.

You can also set an On-account limit from individual customer profiles within the back office. If the customer reaches their on-account limit, you will be notified on the payment view and you will not be able to place the sale on-account. A customer's on-account balance and history can also be viewed from the customers profile within the back office. The receipt will display the balance due as reference for the customer.


On-account - Saledock invoices

If a customer is assigned to an order, and has a valid email address, you'll have the option to place the sale On-account. When an on account sale is processed, a PDF invoice is generated which is then emailed to the customer. The PDF invoice attached to the email includes payment details. If you wish to print the A4 PDF invoice, email the invoice to yourself and print to a standard A4 printer.

You can also set an On-account limit from individual customer profiles within the back office. If the customer reaches their on-account limit, you will be notified on the payment view and you will not be able to place the sale on-account.

A customer's on-account balance and history can also be viewed from the customer's profile within the back office. The receipt will display the balance due as reference for the customer.

On-account sales are managed from the On-account report. From here, you can void, download or email the invoice, as well as mark the invoice as partially/fully paid. To pay off the invoice from the POS app, make a payment against the original sales order number. The invoice balance will be updated and shown as a payment line item on the PDF invoice.


Pay by cheque

Tap the Cheque button. This will mark the payment as paid by cheque. Tap Next to proceed to the receipt view. Tap Cancel to return to the total to pay view.


Pay by bank transfer

Tap the Bank transfer button. This will mark the payment as paid by bank transfer.

Ensure if you choose this option that the payment has been received into your bank account.

Tap Next to proceed to the receipt view. Tap Cancel to return to the total to pay view.


Layby an order

To layby an order for later, tap the Layby button. A dialog is displayed asking you to confirm, tap Yes, layby to layby the order. This clears the order view and adds the order to your sales history with a Layby status.

To view the order, access the sales history and tap the order to view the order details, tap the Continue order button to add more items or pay.


Split and partial payments

To make a partial payment or deposit, amend the total value on the total to pay view. If paying by cash, tap Other to specify the amount. If paying by card tap the total to pay amount and input the amount being paid before tapping the Card button.

Once the partial payment is made you have the option to print/email a receipt which includes the amount paid and remaining total to pay. You will be navigated back to the total to pay view with the remaining total to pay so you can split the total across several payment types or people. You can layby the order if the customer is only paying a deposit.

After each payment you will be returned to the total remaining to view until the total remaining to pay is zero, or you layby the order.

You can print a receipt for each single transaction or tap Not required to proceed to the next payment. On the final payment choose to print the receipt which will show a record of all transactions.

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