All click and collect orders are displayed in a list.
Search for an order by order number and customer name. If there are no matching results, a clear search button will be shown, tap this to clear the search. A click and collect order can be processed via the POS or the back office.
Each click and collect order is assigned to a specific store so only orders from the assigned store will be displayed.
Process an order
Tap an order to view and process the order. The full order details are displayed as described in the View an order section of our Sales History help guide.
Once the order has been picked, tap Print click and collect receipt to print the receipt. The receipt will also display the customer name and highlight that it is a click and collect order.
Place the receipt with the order, then tap Ready the collect. The customer will then receive a Ready for collection email.
The Ready to collect button will now be replaced with a Collect now button. Tap Collect now once the order has been collected to change the status. The order will be removed from the Click and collect list and added to the Sales history list with a Collected status. You can view the order, re-issue a receipt or process a refund/exchange as you would a regular in-store order.
Click and collect orders processed via the POS will be automatically updated in the back office.